Marc Anthony Virtual Concert: After technological difficulties led Marc Anthony to reschedule a highly anticipated virtual concert, he was forced to cancel it.
The artist also apologised on social media when fans who purchased tickets were notified after waiting hours that his “Una Noche” show, which they had paid money to attend, would not take place on Saturday, April 17 as planned.
“First and foremost, I want to express my heartfelt gratitude to the unprecedented number of fans from all over the world who attempted to log in to watch my concert tonight and were unable to do so due to the overwhelming demand that caused the streaming platform to completely collapse,” the artist wrote after 1:00 a.m. ET on the night.
According to Billboard, the concert began at 8 p.m. ET throughout the world, marking the singer’s first and only live performance since the coronavirus pandemic caused many travelling musicians and comedians to find new methods to work.
Although no official figures have been disclosed, according to the publication, approximately 100,000 tickets were sold for people to watch the event on streaming provider Maestro, which has previously hosted digital shows by Billie Eilish and Tim McGraw.
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When viewers tried to log in at the correct time, they instantly realised something was amiss. The singer’s name had become a trending topic on Twitter by 9:30 p.m. ET.
Anthony tweeted an hour and a half late: “The show has yet to begin. The streaming platform, Maestro, is experiencing a delay.”
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Fans were understandably angry until he issued a detailed statement hours later informing them that the performance would not go place.
The statement concludes, “I am profoundly sorry for this technology disaster that was unfortunately beyond our control.”
“You may be confident that I am doing all in my power to ensure that those who invested their hard-earned money watch the concert as soon as possible, and that I will make it right for you all.”
Fortunately, Anthony took to Twitter again on Monday to make good on his promise, announcing that all ticket holders will receive refunds and that a recording of the show will be made available for free on his YouTube page.